Support Team

Need help?

Our support team is with you every step of the way. Contact with us and access all the help resources.

Our support channels

Contact us

Chat via Whatsapp

Now closer than ever. Talk to us on whatsapp at +34 910 91 37 88.

Contact via Whatsapp

Tutorials

Look for solutions in the support center, with over 200 help articles.

Go to Tutorials

Open a ticket

Have you had an issue? Submit a ticket to support. We will assist you within a maximum period of 24 - 48 business hours.

Open a Ticket

Learn with Academy

Do you want to learn more about cryptocurrencies, Blockchain technology, how it is used and how it works?

Learn for free at Academy

Call us by phone

Available from 11h to 20h CET. Today we are not available by phone. Please use another method.

Join the community

Join the Bit2Me crypto community with over 10,000 active users.

Join the Telegram channel

FAQ

We help you

User Account

Check the list of countries that admit users to Bit2Me at this link.

Check how to verify your Bit2Me individual account at this link.

The validation process for new users takes approximately 24 / 48 hours. Due to the identity verification procedures we are required to follow by existing regulations, this validation time is estimated and may be delayed depending on the demand for new users at any given time.

Find out how to open a business account at Bit2Me at this link.

Two-factor authentication provides additional security in the login process. More information.

Transactions (Wallet)

Check the list of cryptocurrencies supported at Bit2Me at this link.

You can consult the fee structure at Bit2Me at this link.

Bank transfers usually take between 24/48 hours to be effective. More information.

At Bit2Me Wallet, you can make immediate or scheduled purchases from 1€ with different payment methods. More information.

At Bit2Me Wallet, you can store all the cryptocurrencies and traditional currencies you want from among those supported. Find out how to do it at this link.

At Bit2Me, you can send cryptocurrencies both internally, between your wallets or between Bit2Me users, as well as to external wallets or platforms. Find out how to do it at this link.

Other frequently asked questions

Check the frequently asked questions about Bit2Me Card at this link.

Check the frequently asked questions about Bit2Me Earn at this link.

Check the frequently asked questions about Bit2Me Launchpad at this link.

Check the frequently asked questions about Bit2Me Pro at this link.

Check the frequently asked questions about Space Center at this link.

View on Bit2Me App

Open