Security and Guarantee

How do we protect you? Understand the security that only Bit2Me can provide

We have a highly qualified team in the fields of cybersecurity, legal, and compliance focused on the protection of funds, personal data, and privacy

Partners and certificates

Our partners

About Bit2Me Security

Cryptocurrency management

100% cold storage
Our users' crypto funds are always stored in cold storage with HSM technology and under multi-signature to ensure top-level protection.
Deposits in bank account
Your FIAT money is deposited in your own assigned account within an external entity regulated by the Bank of Spain and protected with a 100% guarantee, so it will still be yours no matter what happens with Bit2Me.
Data secure beyond GDPR
Stored data is encrypted and stored in scattered chunks. We take data privacy very seriously and can guarantee full compliance with GDPR regulations.
Legal and juridical regulatory compliance
At Bit2Me, we comply with all applicable laws, including corporate, tax, labor, accounting, and commercial laws. This eliminates the risk of potential problems that could indirectly affect the client.

“At Bit2Me, we take the compliance with regulations very seriously to protect the user” João Augusto

Compliance

GDPR
DORA
CSA Star
ISO 27001
PCI DSS

First company in the world to obtain this triple compliance certification

Certifications

Certification EQA UNE 19601

Establishes the requirements for the implementation and management of criminal compliance systems, helping to prevent crimes and reduce risks in organizations.

Certification ISO 37301

Provides guidelines for the implementation, development, maintenance, and improvement of a compliance management system. It helps to comply with laws by promoting a culture of integrity and ethical behavior.

Certification ISO 37001

Establishes the requirements and provides guidance for the implementation, maintenance, and improvement of an anti-bribery management system. It encourages a culture of integrity, transparency, and compliance.

Bank of Spain

Registered by the Bank of Spain as a custody entity and crypto asset exchange house.

Certification ISO 27001

Endorses the information security management system for the purchase, sale, and custody of crypto assets.

Certification ISO 22301

Defines the requirements that business continuity management systems (BCMS) must meet to ensure that an organization can continue operating during and after crisis situations, such as natural disasters or cyberattacks.

CSA Star

Ensures protection in cloud environments, covering transparency, audits, and compliance with regulations.

360º Security

Robust Platform

Cointelegraph ranks us as one of the most trustworthy businesses

Download the comparative report based on 40 indicators

Download full report

Sleep peacefully with Bit2Me

Why Bit2Me?

10 years operating with cryptocurrencies

Providing security, guarantee, and support to crypto operations

Regulated in the European Union

First crypto exchange with registration at the Bank of Spain

Quality support in your language

We help you, with support across multiple channels and in your language

Free fiscal report included

Your tax return reports in one click

Highly recognized certifications

ISO 27001, ISO 37001, ISO 22301, and many more

Internal and external audits

Bit2Me undergoes multiple annual security and legal audits, among others

Free education included

Educational content available to make informed decisions

Backed by Telefónica and Investcorp

Bit2Me partners with listed companies

Multi-Layer Model

Our system

01

Secure workspace and anti-corruption policies

We protect and train all employees, with the highest security measures in software and hardware and strict anti-corruption policies.

02

Development in secure environments

All developments are carried out in a testing environment, going through quality and stability tests, and cybersecurity review protocols.

03

Reinforced infrastructure

We have the latest standards to protect our infrastructure: WAF, isolated service execution, SIEM, internal and external SOC, IDS monitoring, etc.

04

Secure management of cryptocurrencies

Cold storage with Ledger and Prosegur Crypto, protection insurance, automatic and integrity analysis, advanced MPC, distributed multi-signature, etc.

05

Five barriers to account access

To enter your user account we have the following controls: password, 2FA, authorized IP, AI analysis of connection/operations, and biometric access.

06

Customer protection

We perform PBC analysis, 3DS card payment checks, work with encrypted data, and have outstanding customer support valued by users.

Bit2Me in the media

Everything you need for your tax return

Bit2Me Tax

Integrated tool for one-click free fiscal report export
Tax advisors at your disposal
Educational tutorials on taxation and cryptocurrencies

360º Platform

Complete

Our DNA, our principles

Principles

We have designed our company following fundamental pillars that protect our customers every day

01

Security above all

We implement all existing and future measures to ensure your cryptocurrencies are as secure as possible and with the least possible friction in the user experience.

02

We are an open book

Transparency is our mantra. We have nothing to hide, neither in small print nor in large.

03

We learn from our mistakes

If we make a mistake, we acknowledge it, apologize, and learn from it. That's how we've become experts!

04

No strings attached

No commitment to stay, come and go as you please, because at Bit2Me the only chains are the blockchain ones.

05

The crypto ecosystem in your hands

We offer a wide variety of services, products, and above all, hundreds of cryptocurrencies available.

06

We don't understand borders

We provide access to all the places where we are allowed. We are currently available in over 150 countries around the world.

07

Addicted to innovation

We are always up to date. If there's something new in the world of cryptocurrencies, you can bet we have it.

08

We are obsessed with doing things right

We comply with all laws and regulations, even before they are enforced. We don't cheat, because we believe in fair play.

09

We believe in crypto knowledge as a fundamental right

That's why we work every day to make our crypto academy accessible, free, and of quality.

10

Always by your side

We are with you at every step of your crypto journey. No matter where you are or what you need, we are here to help.

With Bit2Me, you always have someone by your side to help you

You will never be alone

In the event of any issue, Bit2Me has specialized cryptocurrency support and products we offer that provide quick and efficient support, responding to the needs and concerns of customers even by phone in their language (for now we support up to 7 languages and 15 countries).

Phone support accompanying step by step with doubts and issues is something that makes us almost unique in a direct way.

Simple and intuitive platform

Easy

Intuitive interface

Interface designed for user comfort and experience. We work daily with real users for continuous improvement.

Simplified registration

The user can be operating on the platform in less than 3 minutes

Real-time assistance

The platform offers integrated support modules and real-time assistance to resolve doubts or problems.

Simplified advanced functions

We simplify highly complex functions and reduce them to one click and user-friendly language.

Flexibility in deposits and withdrawals

Add and withdraw funds via blockchain, instant bank transfer at no cost, credit/debit card, or Google/Apple Pay.

Low commissions

We have highly liquid markets, for example BTC/EUR, with commissions up to 0% for makers and 0.10% for takers.

Multi-language

We support 7 languages: Spanish, English, Portuguese, Italian, German, French, and Polish. And we are working to expand to 15 languages.

Tutorials, training, and access to experts

We offer free training through the largest crypto Academy, as well as live AMA sessions with experts, who can also be hired privately.

Multiple perimeter control

Security barriers

1
Username and password
2
Second factor of authentication
3
Authorized device
4
AI-based behavior analysis

Articles on security

Go deeper

We regularly publish content focused on your security that can cause you to lose your money. You can find thousands of articles in our free crypto academy, the largest in the world.

Bitcoin scams, the further away, the better
Bitcoin is money. In fact, it's the best kind of money, a much safer, fairer, and more convenient money to use for…
What are cold wallets?
Storing our cryptocurrencies securely is the goal of cold wallets. A type of wallet that offers…
Blockchain Security: Myths and Truths
Some interesting myths have been created around blockchain security that make this technology…

Executive team and renowned investors

Partner Transparency

All Bit2Me partners are known and can be publicly analyzed.

We have Leif Ferreira as founder and CEO, along with Andrei Manuel, as the main partners of the company. And as main investors, renowned companies such as Telefónica, Inveready, and Investcorp.

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