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Security and guarantee

How do we protect you? Understand the security that only Bit2Me brings you

We have a highly qualified team in the fields of cybersecurity, legal and compliance focused on the protection of funds, personal data, and privacy

Partners and certificates

Our partners

About security at Bit2Me

Cryptocurrency management

100% cold storage
Our users' crypto funds are always stored in cold storage with HSM technology and under multi-signature to ensure top-level protection.
Deposits in bank account
Your FIAT money is deposited in your own assigned account within an external entity regulated by the Bank of Spain and protected with a 100% guarantee, so it will still be yours no matter what happens with Bit2Me.
Data security beyond GDPR
The stored data is encrypted and stored in scattered chunks. We take data privacy very seriously and can guarantee full compliance with GDPR regulations.
Legal and regulatory compliance
At Bit2Me, we comply with all applicable laws, including corporate, tax, labor, accounting, commercial... This eliminates the risk of potential problems that could indirectly affect the customer.

“At Bit2Me, we take compliance with regulations very seriously to protect the user” João Augusto

Compliance

GDPR
DORA
CSA Star
ISO 27001
PCI DSS

Bank of Spain

Registered by the Bank of Spain as a custodial entity and crypto asset exchange house.

Certification ISO 27001

Endorses the information security management system for the purchase, sale, and custody of crypto assets.

Certification ISO 22301

Endorses the information security management system for the purchase, sale, and custody of crypto assets.

CSA Star

Ensures protection in cloud environments, covering transparency, audits, and compliance with regulations.

360º Security

Robust Platform

Cointelegraph rates us as one of the most reliable companies

Download the comparative report based on 40 indicators

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Sleep peacefully with Bit2Me

Why Bit2Me?

10 years operating with cryptocurrencies

Providing security, guarantee, and support to crypto operations

Regulated in the European Union

First crypto exchange with registration at the Bank of Spain

Quality support in your language

We help you, with support across multiple channels and in your language

Free tax report included

Your tax return reports in one click

Highly recognised certifications

ISO 27001, ISO 37001, ISO 22301 and many more

Internal and external audits

Bit2Me undergoes multiple annual security and legal audits, among others

Free education included

Educational content available to make informed decisions

Backed by Telefónica and Investcorp

Bit2Me partners with listed companies

Multi-layer Model

Our system

01

Safe work area and anti-corruption policies

We protect and train all employees, with the highest security measures in software and hardware and strict anti-corruption policies.

02

Development in secure environments

All developments are carried out in a testing environment, undergoing quality and stability tests, and cybersecurity review protocols.

03

Reinforced infrastructure

We have the latest standards to protect our infrastructure: WAF, isolated service execution, SIEM, internal and external SOC, IDS monitoring, etc.

04

Secure management of cryptocurrencies

Cold storage with Ledger and Prosegur Crypto, protection insurance, automatic and integrity analysis, advanced MPC, distributed multi-signature, etc.

05

Five barriers to account access

To enter your user account we have the following controls: password, 2FA, authorized IP, connection/operation analysis with AI, and biometric access.

06

Customer protection

We perform AML analysis, 3DS card payment checks, work with encrypted data, and have outstanding customer support valued by users.

Bit2Me in the media

Everything you need for your tax return

Bit2Me Tax

Integrated tool for free fiscal report export with one click
Tax advisors at your disposal
Educational tutorials on taxation and cryptocurrencies

360º Platform

Complete

Our DNA, our principles

Principles

We have designed our company following fundamental pillars that protect our customers day by day

01

Security above all

We implement all existing and future measures to ensure your cryptocurrencies are as secure as possible and with the least possible friction in the user experience.

02

We are an open book

Transparency is our mantra. We have nothing to hide, neither in small print nor in large.

03

We learn from our mistakes

If we make a mistake, we acknowledge it, apologise, and learn from it. That's how we've become experts!

04

No chains

No commitment to stay, come and go as you please, because at Bit2Me the only chains are the blockchain ones.

05

The crypto ecosystem in your hands

We offer a wide variety of services, products, and above all, hundreds of cryptocurrencies available.

06

We don't do borders

We provide access to all the places where we are allowed. We are currently available in over 150 countries around the world.

07

Innovation addicts

We are always up to date. If there's something new in the world of cryptocurrencies, you can bet we have it.

08

We are obsessed with doing things right

We comply with all laws and regulations, even before they are enforced. We don't cheat, because we believe in fair play.

09

We believe in crypto knowledge as a fundamental right

That's why we work daily to ensure our crypto academy is accessible, free, and of quality.

10

Always by your side

We are with you at every step of your crypto journey. No matter where you are or what you need, we are here to help.

With Bit2Me, you always have someone by your side to help you

You will never be alone

In the event of any incident, Bit2Me has specialised support in cryptocurrencies and the products we offer, providing fast and efficient support, responding to the needs and concerns of customers even by phone in their language (for the moment we support up to 7 languages and 15 countries).

Telephone support that accompanies you step by step through doubts and incidents is something that makes us practically unique in a direct way.

Simple and intuitive platform

Easy

Intuitive interface

Interface designed for comfort and user experience. We work daily with real users for continuous improvement.

Simplified registration

The user can be operating on the platform in less than 3 minutes

Real-time assistance

The platform offers integrated support modules and real-time assistance to resolve any questions or issues.

Advanced features made simple

We simplify highly complex functions and reduce them to a single click and user-friendly language.

Flexibility in deposits and withdrawals

Add and withdraw funds via blockchain, instant bank transfer at no cost, credit/debit card, or Google/Apple Pay.

Low commissions

We have highly liquid markets, for example BTC/EUR, with fees as low as 0% for makers and 0.10% for takers.

Multi-language

We support 7 languages: Spanish, English, Portuguese, Italian, German, French, and Polish. And we are working to expand to 15 languages.

Tutorials, training, and access to experts

We offer free training through the largest crypto Academy, as well as live AMA sessions with experts, who can also be hired privately.

Multiple perimeter control

Security barriers

1
Username and password
2
Two-factor authentication
3
Authorized device
4
AI-based behavioural analysis

Articles about security

Go deeper

We regularly publish content aimed at your security that can make you lose your money. You can find thousands of articles in our free crypto academy, the largest in the world.

Bitcoin scams, the further away, the better
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What are cold wallets?
Storing our cryptocurrencies securely is the goal of cold wallets. A type of wallet that offers…
Blockchain Security: Myths and Truths
Around blockchain security, some interesting myths have been created that make this technology…

Renowned management team and investors

Transparency of partners

All Bit2Me partners are known and can be publicly analyzed.

We have Leif Ferreira as founder and CEO, along with Andrei Manuel as the main partners of the company. And as principal investors, well-known companies such as Telefónica, Inveready, and Investcorp.